Missing header image
Request for Service
Missing customerservice image
Below is a list of the request types that you can either lodge online or where applicable select to list related requests. Please select the required type and click the Submit button to continue.
Select a Customer Service request type
Please select a Customer Service Request Type
 
Bins/Waste Enquiries ...Request:
  • Bin Repairs, Replacements or Deliveries
  • Missed Bins
  • Loose litter collection
Change Your Postal AddressChanges your postal address in City of Ballarat's records.
General Animal EnquiryEnquiries regarding:
  • Animal Registrations
  • Nuisance animals
  • Dog Parks
  • Ballarat Animal Shelter
  • Other
Graffiti on Council PropertyReport graffiti on council land or property.
Infringement AppealInfringement appeals for:
  • Parking
  • Animals
  • Local Laws
  • Planning
  • Other City of Ballarat Infringement
For traffic infringements, contact Fines Victoria.
Pool / Spa EnquiryEnquire about a pool or spa registration for your property.
Rate EnquiryFor all queries regarding rates, including requesting a rates notice.
Roads, Drains and Footpaths ...Request repairs, cleaning or other regarding Council owned drains, footpaths gutters or roads.
Town Planning Enquiries ...Submit an amendment to a Planning Permit or Endorsed Plans, or request an Extension of Time.
Traffic ...Report an illegally parked car or other parking-related issue (Council land only).
Trees ...For all requests relating to tree maintenance, autumn leaf collection, or overhanging vegetation from a private property.
Council Election Voting EnrolmentApply to vote in the City of Ballarat Council Election. Criteria for eligibility apply.
Other Enquiries and Feedback ...For all other enquiries or feedback if not listed above.

Your personal information is being collected by the City of Ballarat for the purpose of processing your request.
Your information will be stored in Council's customer database and used to identify you when communicating with the City of Ballarat and for the delivery of services and information.
For further information on how your personal information is handled refer to the City of Ballarat's Privacy Policy