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Select Customer Service request type
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Below is a list of the request types that you can either lodge online or where applicable, select to list related request types.

For any requests that pose an immediate danger/safety risk to the community such as a tree down over the road, a dog attack, or an open pit, we recommend reporting your issue directly to Customer Service via the phone on 03 5320 5500. This ensures your request can be appropriately prioritised and that all the required information can be gathered. If your request does not pose an immediate risk, please select the required type from the options below and click the Next button to continue.
Select a Customer Service request type
Please select a Customer Service Request Type
 Request TypesInstructions
Bins/Waste Enquiries ...Request:
  • Bin Repairs, Replacements or Deliveries
  • Missed Bins
  • Loose litter collection
  • Soft Plastics Program Opt-In
Infringement AppealInfringement appeals for:
  • Parking
  • Animals
  • Local Laws
  • Planning
  • Other City of Ballarat Infringement
For traffic infringements, contact Fines Victoria.
Infringement Payment Plan ...Request a payment plan for an infringement or apply for an extension.
Rates ...Request:
  • General Rates Enquiry (including requesting copies of notices)
  • Heathcare Card Rates Rebate
General Animal EnquiryEnquiries regarding:
  • Animal Registrations
  • Nuisance animals
  • Dog Parks
  • Ballarat Animal Shelter
  • Other
Graffiti on Council PropertyReport graffiti on council land or property.
Community Feedback ...Submit a compliment or complaint for services rendered by the City of Ballarat.
Roads, Drains and Footpaths ...Request repairs, cleaning or other regarding Council owned drains, footpaths gutters or roads.
Traffic ...Report an illegally parked car or other parking-related issue (Council land only).
Trees ...For all requests relating to tree maintenance, autumn leaf collection, or overhanging vegetation from a private property.
Request for Information ...Request neighbouring property owner's information for fencing, building consent or protection works.

No Spray RegisterRegister the road reserve in front of or beside your property on Council's No Spray Register.
Economic Growth and Development Enquiry ...Submit a Small Business Enquiry to connect with our Business Concierge.
Ageing Well ...Contact our Ageing Well Team.
Other Enquiries and Feedback ...For all other enquiries or feedback if not listed above.
Change Your Postal AddressChanges your postal address in City of Ballarat's records.

Your personal information is being collected by the City of Ballarat for the purpose of processing your request.
Your information will be stored in Council's customer database and used to identify you when communicating with the City of Ballarat and for the delivery of services and information.
For further information on how your personal information is handled refer to the City of Ballarat's Privacy Policy