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eServices Email/Receipt Delays - Friday 5:30pm - Saturday 3pm

Any emails or receipts usually sent by eServices between Friday 5:30pm-Saturday 3pm will not be sent until after Saturday 3pm due to maintenance.
If you do not receive your email or receipt after this time, email info@ballarat.vic.gov.au, or call Customer Experience on 03 5320 5500 during business hours to request a copy.

Request Service
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Request a service or information

eService requests are monitored during council business hours Monday to Friday, for urgent assistance please phone 03 5320 5500
Payments
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Pay online using your credit card - Mastercard or Visa only
New Animal Registrations
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New cat and dog registrations

Renew your existing animal registration
Register as an Online Customer
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Register now

NOTE: You can only register once. If you have forgotten your User Name contact Customer Service during business hours Phone 03 5320 5500

NOTE: Most functions can be accessed without registering as a user. Registration is only required to lodge certain applications such as Planning Permits and Private Building Permits.
Town Planning
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As of Monday 10th February 2025, you must be a registered eServices user to submit planning applications, amendments or extensions.
For existing users, please login to lodge planning applications.
If you do not have an account, please register.

Submit an application
View advertised applications and registers
Apply for Written Advice
Apply for Demolition - 29A Report and Consent
Application Lodgement
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Asset Protection and Hoarding on Council Land
Works Within Road Reserve
*Private Building and
Property Information and Legal Point of Discharge Request
Vehicle Crossing Permits

*Some services are only available to registered customers - register now
Advice & Certificates
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Building Archive Document Search - Permits and Plans

Public Liability Insurance Casual Hirer

Property Certificates - Land Info, Building 326 Permits
Rates
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View Rates and Direct Debits

NOTE: If you have previously registered to pay your Rates by Direct Debit, you do not need to re-register for this payment option.

Online Customer already?
YES - Start using this service
NO - Register now as an Online Customer

View other payment options
Pools and Spas
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Apply to Register a Pool/Spa

NOTE: If you have previously registered your pool, you do not need to re-register. To upload your barrier compliance certificate please see instructions in your email notifications or contact the Building Team on 03 5320 5121.

Pay for your Pool/Spa Certification

Ask a Question
Infringement Appeal
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Request the review of your infringement

Permits and Registers
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Apply to Register a Pool/Spa

Apply for a Permit to Busk

Apply for a Permit to Burn

Public Liability
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Request for Public Liability coverage by City of Ballarat's insurance for Casual Venue Hire or Outdoor Dining and Trading.

Your personal information is being collected by the City of Ballarat for the purpose of processing your request.
Your information will be stored in Council's customer database and used to identify you when communicating with the City of Ballarat and for the delivery of services and information.
For further information on how your personal information is handled refer to the City of Ballarat's Privacy Policy