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eServices FAQ

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How do I change my eService account details?
Do I need an account to make a payment?
What is the uptime for eServices?
What happens if my account is disabled?
Can I see previous transactions in eServices?
If I make a payment by mistake or pay too much what happens?
What confirmation will I receive that Council has my payment?
Credit Card Fees
Can I talk to someone?

20 minute page expiry

There is a limit of 20 minutes on all pages. This means that if you are scrolling through a page, or you are typing information and you take 20 minutes or longer to read or type before asking for the next page or saving your text you will loose it. If you have a lot of information to type it might be helpful to write your comments on paper as you go, to speed the submission entry later.


How do I change my eService account details?

To change your password go to the sign in page, then use the Forgotten Your Password link at the bottom of the page. Changes to other information can be made under the Request for Service link on the eService home page using either the Change Your Address with Council request or Other Enquiry or Feedback request.


Do I need an account to make a payment?

No you donít. Go to the payment link and use the reference numbers on your account to make the payment. You will need a credit card, Visa or Mastercard are accepted. Diner's Club and American Express cards are not valid for payments on eServices.


What is the uptime for eServices?

eServices runs 24 hours a day, every day, although there is some downtime on weekends for upgrades. These are announced via Councilís web page and directly to registered eService customers via email.


What happens if my account is disabled?

You can lodge a Request for Service at any time asking for your account to be enabled and this will be done during business hours. You can also ring Councilís Customer Service staff on ph. 03 5320 5500 during business hours 8.15am to 5pm Monday to Friday.


Can I see previous transactions in eServices?

Yes you can. Log into eServices via the blue menu bar view outstanding payments via menu Payments Ė My Accounts; or view lodged applications via Applications Ė Search.


If I make a payment by mistake or pay too much what happens?

Ring Councilís Customer Service staff on ph. 03 5320 5500 during business hours 8.15am to 5pm Monday to Friday.


What confirmation will I receive that Council has my payment?

You can request a receipt with all payments and these are automatically generated and emailed at time of payment. If you do not receive a receipt a copy can be requested either by lodging a Request for Service via eServices or ring Councilís Customer Service staff on ph. 03 5320 5500 during business hours 8.15am to 5pm Monday to Friday.


Credit Card Fees

The City of Ballarat does not charge a Merchant Service Fee on credit card transactions.


Can I talk to someone?

Yes you can. Ring Councilís Customer Service staff on ph. 03 5320 5500 during business hours 8.15am to 5pm Monday to Friday.